DAY 2 - AGENDA
AGGRESSION MANAGEMENT IN THE WORKPLACE
August 21, 2018 | 8:30am to 3:30pm
Covenant Woods | 7090 Covenant Woods Drive | Mechanicsville, VA
(NAB Credits Available)
8:30am Continental Breakfast/Registration
9:15am Crisis Management – John Hessburg, Kitch Drutcas Wagner Valitutti & Sherbrook, and Richard Todd, BB&T Insurance Services (McGriff Insurance Services)
Workplace Violence, Resident Abuse, Breakdown in the Provision of Care, Privacy Breaches, Natural Disasters – these events have a few elements in common. Our brand is at stake. We have made sincere commitments to our residents and their families, commitments that we intend to keep, commitments that are in keeping with our mission, commitments that we planned for and trained on – and then protocol is not followed, security is breached, response systems are overwhelmed. Whatever the scenario, we find ourselves working in “Reaction Mode.” When these events occur, care can be compromised; and then the media walks in. How we respond can impact resident outcomes, regulatory outcomes, and civil and criminal exposure.
Feel energized about participating on this exciting content?! Join us for a session on how to manage elements of a crisis including media response. Emphasis will be placed on Workplace Violence examples, but content will be applicable to many different scenarios.
10:45am Crisis Management (continued)
12:45pm Risk Assessment and Best Practices for Violence Prevention and Response - Rick Christ, Crisis Prevention & Response, Inc. (CPR, Inc.)
Starting with a frank assessment of violence as it relates to your workplace, we will discuss the process of analyzing your own facility’s risk of violence. We will present current statistic
for Virginia and the nation and build a matrix for understanding the risks of various types of violence. Then we will explore how the five strategies of risk reduction can be applied to the risk
of violence. Each facility needs to build a “balanced portfolio” of risk reduction among the five strategies. We will discuss overall policies you can implement, such as reporting, training,
support for staff and residents, and weapons possession. Finally, we will show how to apply these strategies to other risks in the workplace, so that you can build a preparedness plan
to address each of the risks your facility faces.
2:15pm Risk Assessment (continued)
3:30pm Q&A and Wrap-Up